ECDC Communication Private Limited is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information.
1. Information We Collect
Personal Information: Name, address, mobile number, email, identity proofs (KYC).
Service Usage Data: IP address, bandwidth consumption, access logs, complaint history.
2. How We Use Your Information
To activate and manage your internet connection.
For billing, customer support, and technical troubleshooting.
To improve our services and ensure network integrity.
To comply with legal obligations.
3. Sharing of Information
We do not sell your personal information.
Your data may be shared with authorized vendors (e.g., installation teams, billing partners), who are bound by confidentiality.
We may disclose information to government or law enforcement upon valid request.
4. Data Security
We use SSL encryption, firewalls, access control, and routine audits.
While we take precautions, no method of data transmission is 100% secure.
5. Data Retention
Personal data is retained as long as necessary to fulfill legal, tax, and service obligations.
Access logs may be retained per DoT/ISP regulatory guidelines.
6. User Rights
You may request access, correction, or deletion of your data (subject to legal restrictions).
You may opt out of marketing communication by unsubscribing.
7. Cookies and Analytics
Our website may use cookies for performance analytics and session tracking.
No personal information is collected via cookies unless explicitly provided.
8. Grievance Redressal
For questions or complaints, contact our Grievance Officer at:
Grievance Officer
ECDC Communication Private Limited
Email: grievance@ecdc.in